Guest Relations Manager
We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.
- Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.
- Greet guests upon arrival, ensuring a warm and friendly welcome.
- Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.
- Anticipate guests’ needs and preferences, providing personalized recommendations and assistance throughout their visit.
- Coordinate with various departments and managers to ensure seamless guest experiences.
- Arrange and oversee special requests, such as private events or access to exclusive amenities or services.
- Maintain a comprehensive knowledge of the establishment’s offerings, including menu items, entertainment options, and any special promotions.
- Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.
- Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
- Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.
- Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
- Provide exceptional customer service, promptly addressing any issues or complaints that may arise.
- Collaborate with the team to share and implement best practices to continuously improve the guest experience.
- Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.
- Ability to work in a fast-paced and dynamic environment
- Strong organizational and multitasking abilities
- Impeccable appearance and demeanor
- Adept at handling confidential and sensitive information with discretion.
- High level of attentiveness, responsiveness, and excellent attention to detail
- Strong conflict resolution and problem-solving skills.
- Ability to work well under pressure and maintain composure in high-stress situations. Ability to work evenings, weekends, and holidays is required.
- Proficient in using reservation and guest management systems is a plus.
- Previous experience in a high-end hospitality role is not required and also a plus!